Frequently Asked Questions

Why choose the Nationwide Business Bureau?

The Nationwide Business Bureau is an independent online forum for both consumers and businesses. It is an unbiased, neutral third party that allows an Approved Member's past customers to share their experience based upon the performance of the business. With more business being conducted online every day in non face-to-face transactions, the ability to determine the credibility and legitimacy of a business can be extremely difficult. It has become necessary to rely on feedback from actual consumers to assist with this process. It is the goal of the Nationwide Business Bureau to provide an arena where consumers can learn about prospective businesses and Approved Members can showcase the successes of satisfied consumers.

When was the Nationwide Business Bureau established?

The Nationwide Business Bureau was established in February of 2007 and is still the only true neutral arena for businesses and consumers to display accurate accounts of past performances.

Can any business become an Approved Member of the Nationwide Business Bureau?

Yes. The Nationwide Business Bureau requires all prospective businesses to provide certain criteria confirmed through a verification process. Once this information has been verified, the business can become an Approved Member.

How does the Nationwide Business Bureau benefit consumers?

The Nationwide Business Bureau benefits consumers in several ways. If a consumer needs information regarding a business that is not an Approved Member, the Nationwide Business Bureau will research and provide feedback to the consumer to assist with their decision making process, at no charge. Next, the Nationwide Business Bureau will provide recommendations to consumers for businesses in their immediate geographic area. The top three businesses will be selected based upon the total amount of positive reviews. Finally, in the event a consumer has a challenge with the performance of an Approved Member, the Nationwide Business Bureau will assist in finding an amicable resolution.

Will the Nationwide Business Bureau assist in resolving consumer complaints?

Yes. In the event a consumer posts a negative review regarding the performance of an Approved Member, the Nationwide Business Bureau will immediately contact the Approved Member and notify the consumer their feedback has been received. It becomes the responsibility of the Approved Member to research the concerns expressed and find resolution directly with the consumer. It's in the best interest of the Approved Member to respond in a timely manner as the negative review will be viewable to the public until addressed.

Is the Nationwide Business Bureau part of any government agency?

No. The Nationwide Business Bureau has no government affiliation.

Why was the Nationwide Business Bureau founded?

The Nationwide Business Bureau was created out of need, due to the lack of parity displayed in the marketplace. We found other rating bureaus either inadequate, by not providing enough information needed for a consumer to make an educated decision or unjust, by unfairly disparaging a business' reputation due to the actions of one or two consumers. Moreover, there was no place to showcase positive feedback from happy and satisfied clientele.

Why does the Nationwide Business Bureau offer Special Awards?

The Nationwide Business Bureau strongly believes in additional recognition for Approved Members that demonstrates the highest level of consistent customer satisfaction. A business should always strive to excel in all areas of service, and by doing so, should be recognized for their efforts.

Can the Nationwide Business Bureau recommend a reputable business to work with?

The Nationwide Business Bureau will only provide information of businesses that are active Approved Members in our network. Our standard practice is to source businesses by geographic area and recommend the top 3 with the most positive customer reviews and the highest CSP (Customer Satisfaction Percentage).

Does the Nationwide Business Bureau have any affiliation with other rating/ business bureaus?

No. While we respect other organizations in the marketplace, we believe the Nationwide Business Bureau offers the most comprehensive and only true neutral and unbiased arena for both businesses and consumers.

How accurate is the Nationwide Business Bureau's Rating Method?

The Rating Method used by the Nationwide Business Bureau is, by far, the most accurate in the industry. Each Approved Member's CSP (Customer Satisfaction Percentage) is re-calculated every time a review, either positive or negative, is received and is displayed in real time. For example, if an Approved Member has a total of 10 reviews (9 positive, 1 negative); their CSP would be 90%. This method provides an accurate account of real clientele as well as the consumer's odds of a positive experience working with an Approved Member.

Why doesn't the Nationwide Business Bureau use a "letter grading system" commonly used by another rating bureau?

The Nationwide Business Bureau believes a letter grade can be extremely misleading to the consumer. It is a flawed system that leaves room for ambiguity. Our research shows the best way to determine the quality of an organization is to base it upon the feedback from real clientele using an accurate account of their experience. For example, the Better Business Bureau will often brand a company with an "F" grade, based on one or two negative reviews. Conversely, they may brand another company with an "A" grade with several hundred negative reviews. This practice makes little sense without having accurate information compiled including the total number of customers and total number of satisfied customers.

Will the Nationwide Business Bureau provide information about a business that is not an Approved Member?

Yes. In the event a consumer cannot locate a business in our database, the Nationwide Business Bureau will conduct independent research and report our findings to the consumer within 48 hours.

Is the Nationwide Business Bureau a non-profit organization?

No. The Nationwide Business Bureau is a for-profit business.

How does a business benefit from becoming an Approved Member of the Nationwide Business Bureau?

The Nationwide Business Bureau is an online venue for Approved Members to display their excellent track record and credibility based upon past performances. Recent studies show that consumers are approximately 27% more likely to enter into a transaction with a business that has a third party endorsement, which is far more powerful than a referral from a friend or family member. This demonstrates unsurpassed levels of service, ethics, values and trust. Although many businesses display "testimonials" on their own websites, many consumers question their legitimacy. It has been proven; consumers are less likely to proceed with the transaction when "testimonials" are not verified by a third party. Having independent, third party verification will build increased confidence in your Sales Team, which will translate into increased sales, higher production and most importantly, greater profitability.

Is there a cost to become an Approved Member of the Nationwide Business Bureau?

Yes, after a business has been successfully verified and wishes to join. The is no charge to become verified. Please call our toll free number for details.

Have A Question?Need A Referral?NBB News CenterFeatured Members